Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information — You may voluntarily provide:

• Full Name
• Email Address
• Mobile Number
• Company or Organization Name
• Billing Address
• Payment Information (processed securely through third-party payment gateways)
• Any information submitted through forms, support requests, newsletters, or account registration.

Account Information

When creating an account, we may collect:

• Username
• Password (stored in encrypted form)
• Profile information
• Subscription details

Usage Information

When you use our website, we automatically collect:

• IP Address
• Browser Type
• Operating System
• Device Information
• Pages Visited
• Session Duration
• Referral URLs
• Date and Time of Access

Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze visitor behavior
• Personalize user experience
• Enhance security

Users may disable cookies through their browser settings; however, some website features may not function properly.

2. How We Use Your Information

We use your information to:

• Provide access to our services
• Process purchases and subscriptions
• Deliver digital music products and AI services
• Respond to customer inquiries
• Improve website performance
• Personalize content and recommendations
• Send important account notifications
• Send newsletters and promotional communications (with your consent where required)
• Detect fraud and unauthorized activities
• Maintain website security
• Comply with legal obligations

3. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Protection of our legal rights

4. Payment Information

Payments made through our website are processed by trusted third-party payment service providers. We do not store your complete debit card, credit card, or banking credentials on our servers.

Payment providers maintain their own privacy and security practices.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

• Payment gateway providers
• Cloud hosting providers
• Email service providers
• Analytics providers
• Customer support platforms
• Legal authorities where required by law
• Professional advisors and auditors

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information, including:

• SSL encryption
• Secure hosting infrastructure
• Access controls
• Password protection
• Regular software updates
• Security monitoring

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

When no longer required, information will be securely deleted or anonymized.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your personal information
• Withdraw consent
• Restrict certain processing activities
• Object to certain processing
• Request data portability where applicable

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites, streaming platforms, social media services, or partner websites. We are not responsible for the privacy practices or content of these external websites. We encourage users to review their respective privacy policies.

11. International Data Transfers

If you access our services from outside India, your information may be transferred to and processed in countries where our service providers operate. We take reasonable measures to ensure such transfers comply with applicable data protection laws.

12. Artificial Intelligence Services

Town Music Revolution may offer AI-powered services, including Veena AI, to enhance music discovery, education, and creative workflows.

When using AI features:

• User inputs may be processed to generate requested outputs.
• We may retain prompts and responses to improve service quality, security, and system performance, unless prohibited by applicable law.
• Users should avoid submitting confidential, proprietary, or sensitive personal information unless necessary.
• AI-generated content should be independently reviewed before being relied upon for professional, legal, financial, or commercial decisions.

13. Marketing Communications

With your consent, we may send:

• Product announcements
• Music industry updates
• Promotional offers
• Newsletter communications
• Feature updates

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. The revised version will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Town Music Revolution

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra.