Refund and Cancellation Policy

1. General Policy

Town Music Revolution primarily offers digital products, subscription services, software tools, educational content, AI-powered services, music distribution services, consultation services, and other technology-enabled solutions. Due to the nature of digital services and immediate access to proprietary content, refunds are generally limited and subject to the conditions outlined below.

By purchasing any product or service from Town Music Revolution, you acknowledge and agree to this Refund and Cancellation Policy.

2. Subscription Services

• Customers may cancel their subscription at any time through their account settings or by contacting our support team.
• Cancellation of a subscription will prevent future billing cycles; however, the cancellation will not affect the current subscription period already paid for.
• Subscription fees already paid are non-refundable except where required by applicable law or where Town Music Revolution determines that a refund is warranted under exceptional circumstances.
• No partial refunds will be issued for unused subscription periods.

3. Digital Products and Downloadable Content

All purchases of digital products, downloadable materials, templates, reports, guides, software licenses, educational resources, and similar digital content are final.

Once digital content has been delivered, accessed, downloaded, or made available to the customer, refunds will not be provided except where required under applicable consumer protection laws.

4. AI-Powered Services

Fees paid for AI-powered services, creator tools, software access, analytics, automated recommendations, and related technology services are generally non-refundable once access has been granted or services have been initiated. If a technical issue attributable solely to Town Music Revolution prevents delivery of the purchased service and cannot be reasonably resolved, a refund or service credit may be considered at our sole discretion.

5. Music Distribution Services

Payments made for music distribution, release processing, content management, platform submissions, and related services are generally non-refundable once the distribution process has commenced. Refund requests submitted before any distribution activity has begun may be reviewed on a case-by-case basis. Town Music Revolution does not guarantee approval, acceptance, monetization, ranking, streaming performance, or availability of content on third-party platforms.

6. Educational Courses and Training Programs

Refund requests for online courses, workshops, webinars, training programs, or educational content may be considered only if submitted before access to the course materials has been granted. Once course materials, recordings, resources, or learning content have been accessed, no refund shall be available except as required by applicable law.

7. Consultation and Professional Services

Payments made for consultation sessions, advisory services, artist development programs, branding services, marketing services, or customized professional services are non-refundable once the service has commenced.

If a consultation is cancelled by the customer with at least forty-eight (48) hours' prior notice, Town Music Revolution may, at its discretion, offer rescheduling or a service credit.

8. Duplicate Transactions and Billing Errors

If a customer is charged multiple times for the same transaction due to a technical error, Town Music Revolution will investigate the matter and, upon verification, process the appropriate refund. Refunds for duplicate transactions will typically be issued using the original payment method.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact Town Music Revolution before initiating any chargeback or payment dispute. Initiating fraudulent or unjustified chargebacks may result in suspension or termination of access to our services and may lead to further action where permitted by law.

10. Refund Processing Timeline

Approved refunds, where applicable, will generally be processed within seven (7) to fifteen (15) business days. Actual credit timelines may vary depending on the customer's payment provider, bank, card issuer, or payment gateway.

11. Exceptional Circumstances

Town Music Revolution reserves the right to evaluate refund requests on a case-by-case basis and may issue refunds, credits, or alternative resolutions at its sole discretion in exceptional circumstances. Any such decision shall not create an obligation to provide refunds in future cases.

12. Changes to This Policy

We reserve the right to modify, update, or replace this Refund and Cancellation Policy at any time. Updated versions will be published on our website and become effective upon posting.

13. Contact Information

For questions regarding cancellations, refunds, billing issues, or payment-related concerns, please contact:

Town Music Revolution